Pulse Group USA

Pulse Group Ships All Over The World!

Our Manufacturers:

Cybex
Life Fitness
Precor
Body-Solid
York
AND MORE!

The Pulse Group USA, Inc

POLICIES & PROCEDURES

We are proud to supply our customers with the very best new and remanufactured fitness
equipment at the lowest possible prices. If you are purchasing remanufactured equipment,
please note that even though we bring our equipment up to the highest possible standards
during our remanufacturing process, it is not new equipment.

Leasing
Lease purchase orders will be accepted on a minimum by case basis. Approved leasing
companies must submit a purchase order and 100% pre-funding is required to start the order.

Shipping Damage
The Pulse Group USA is arranging delivery of your order on your behalf per your request.
The carrier will contact you to schedule a delivery time. When your shipment arrives, please be sure
to check for any visible damage. If the product is damaged, mark it on the Bill of Lading, notify the
driver, and let The Pulse Group USA know immediately. The Pulse Group USA is not responsible for
any damage incurred during shipping of your order with an outside carrier as well as the outcome of
any possible freight damage claims.

Purchase Orders
Purchase Orders will be accepted from any municipality to start an order only. We must receive your
check and your check must clear before shipment.

Warranties
Standard Warranties: Remanufactured items come with a 6-month parts and labor warranty –
Cleaned and Serviced and As Is items do not have a warranty. Extended warranties are available on
remanufactured units (ask your sales representative). Should a problem arise within the warranty
period, we will replace all damaged parts. Damaged parts must be returned to The Pulse Group USA.
Outside the warranty, the customer will be responsible for all service costs including travel time.

Refunds
Customer service is our goal. However, no refunds will be given on any pre-owned fitness equipment.

Cancellations
All cancellations must be in writing & received by The Pulse Group USA at least three (3) business
days prior to shipping. In addition, there is a 20% restocking fee on the sale amount.

Shipping Site Information
Your freight quote does not include inside delivery unless specified. If specified, your doors must be
wide enough for the driver to get your equipment through without having to
disassemble the equipment and there are no stairs involved.

Address:

123 High Street Pawtucket, RI 02860

Phone number- 508-695-2405